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What is KM
KM in the library
This is a thought experiment, applying KM principles to a library environment. My interest in this area stems from the work of Bonnie Nardi and Day, although I share their empathy with librarians as unsung backroom heroes, I find the library mindset to be a very limited view of knowledge work. Started by Denham Grey on 05/28/2000.
These thoughts have been overtaken by the
What would be different?
In many respects the library is a great place to contrast the difference in approaches between a
Focus on knowledge via
, they have an object view and mindset, believe they add value via
catalogs, classification and effective management, are often protective of privacy to the detriment of relationships
paradigm, they seek to satisfy (amplify & question?) individual information requests and believe implicitly in the value of an intermediary role
Their measurements go around books loaned, books lost, books gained; it is all around the objects and the effectivity of the collection, rather than the learning and connections made
Ephemeral representations are looked down upon (archives are an exception here), e.g. experience, insights, ideas, conversations, community. Their focus is on formal documentation (newletters, conference notices cfps)
Take this quote as an example [from SIGIA-L 06/19/2001]:
A "thing" (presumably data) does not merit the title "information" until it
"informs". Therefore in order for someone to be involved in the architecting
of an environment/delivery for which someone becomes "informed", there will
have to be an understanding of the individual and their environment.
"I believe that I can arrange things for later retrieval (in various ways) without knowing my audience. In libraries, we've been doing this for a long time--100 years ago, people arranged all sorts of information without knowing the slightest thing about us today. Yet, we can find the material (information) they arranged. This is a fact that we see in practice every day."
The issue is not can folks retrieve without support, but how much leverage is provided by having a community to help with access, asking questions, questioning assumptions AND understanding meaning??
Organization without retrieval is the problem of librarianship.[SIGIA-L 06/21/2001]
Have a more holistic (at least I hope they do!) approach that recognizes the importance of ephemeral exchanges (conversations, meetings, e-mail, IM) to knowledge flows.
Appreciate the politics and power relationships around knowledge sharing
Seek to increment customer, social, intellectual and human capital, supporting knowledge creation in addition to access
Have been bolder in applying advanced inferencing and digital techniques (collaborative filters, data mining, automatic profilers, rating schemes)
What happens when letting a KM person loose in the library!
“People and ideas interact in both the real and virtual environments to expand learning and facilitate the creation of new knowledge.”
As the world changes, technology emerges, and new knowledge is gained, libraries undergo drastic changes. The new role of libraries in this century has shifted towards a learning and knowledge center for users as well as a holding ground for intellectual commons.
Libraries now have an opportunity to become a learning organization and should provide strong leadership in knowledge management. Libraries need to shift their thinking to have a different orientation and value associated with knowledge management. This shift will be used to obtain a competitive edge. It should be a key focus to expand the access of knowledge for their users. With that said, here are some examples of how libraries can shift for a knowledge management approach.
Create Customer Relationship Management (CRM) software/systems that allow
Connecting individuals in multiple levels rather than
with objects in the collection (e.g. using Recommender systems, books, series)
Notifying clients when new books arrive that match their interest profiles (
proactive SDI service)
Providing a 'pull' service (i.e., I would like to know of other consenting folks who are interested in this subject area)
Reading recommendations based on collaborative filters and automated profile construction, proactive suggestions
Using user yellowpages, to encourage connections between people
Fostering communities of practice in addition to collection excellence
A focus on user ethnography and promotion of relationships, learning and personal networking
Greater involvement of users and community in the selection of materials and allocation of resources
Building virtual (and physical) spaces for engagement, exchange and dialog
Greater use of digital resources e.g. concept level indexing going across books and journals (e.g.
Tracking user dynamics in greater detail (i.e. going beyond mining the lending records to catalog search patterns and second guessing user needs)
What else can they do?
Analyze, synthesize, and evaluate information and use that information to solve problems of variable content
Merge the gap between cross-generational employees
Coordinate mentor activities between pending retirees and individuals who will assume their roles within the library
Manage training sessions over pending projects involved in KM aspects
Alignment of mission, objectives, and goals within KM projects
Knowledge Management and the Role of Libraries
On Knowledge Management and the Role of the Library in the Process of Knowledge Management, 2006:
library best practice wiki:
LIS / KM blog:
ROI conference 2005:
Bridging the Two Cultures: A Collaborative Approach to Managing Electronic Resources, John Dupuis, 2002:
Foskett, Libraries & information systems:
Wireless in the library:
Oxbrow, 2000 KM library skills
Nine lives in the library:
KM roles & libraries:
PDAs in the library:
IL 24x7 service:
New library - interview: April, 2001:
Active worlds & the library:
Branching out (uk):
How to keep the practice of librarianship relevant in the age of the Internet. by James L. Weinheimer Vine 116, page 14-37
KM in a metro library:
These thoughts have been overtaken by the
- a look forward
help on how to format text
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