Collecting approaches to KM


Critical choices
http://denham.typepad.com/km/2003/11/km_strategy_is_.html
Key decisions
http://denham.typepad.com/km/2004/08/km_strategy.html

Links
article

Exploring KM strategy. Brint post: http://www.brint.com/wwwboard/messages/10417.html

Meta-strategy
Michael Earl's (2001) taxonomy of KM strategy lists: systems, cartographic, engineering, comercial, organizational, spatial, strategic categories. See my Brint post for a summary: http://www.brint.com/wwwboard/messages/11906.html
Michael Zack's publications: http://web.cba.neu.edu/~mzack/vita.htm#pubs
Focus on knowledge area vs. focus on knowledge policies and practices.
  • Knowledge policies: open communications, support for communities, sanction knowledge from any sorce, involve all stakeholders, mandate intellectual diversity, culture 'care', encourage activists, hire and fire for knowledge attitudes
  • Knowledge areas: customer, problem solving, communities, intranets, technology, best practices, innovation, reuse
  • Process vs. practice
  • Personalization vs. codification
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Davenport, etal. Working Knowledge, 1998
  • Knowledge sharing, capturing best practices & experience (discussion databases, publishing on intranets)
  • Focus, gathering and mining customer knowledge (integrating contacts and views)
  • Mapping networks of information & experts (yellowpages, knowledge audits)
  • Gathering product knowledge (helpdesks)
  • Supporting innovation & creativity (communities of practice, critical thinking)
  • Monitoring competitors and market shifts (business intelligence)
  • Embedding knowledge in products & services (knowledgebased BPR)
  • Capturing learning histories and supporting organizational learning)
  • Measuring & leverging intellectual assets (intellectual capital management)
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Some others
  • Denning, 2000: http://www.stevedenning.com/knowledge_management.htm
  • Knowledge discovery, data & text mining, searching for valid & useful patterns in transactions and messages.
  • Supporting dialog and open communication to generate knowledge & speed innovation (Conversation focus)
  • Co-design, self-organization, harnessing intrinsic motivation (Complexity focus)
  • Hiring & retaining staff with a passion for knowledge sharing and a strong personal ethos (HRM focus)
Articles:
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Links