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What is KM
Collecting approaches to KM
Exploring KM strategy. Brint post:
Michael Earl's (2001) taxonomy of KM strategy lists: systems, cartographic, engineering, comercial, organizational, spatial, strategic categories. See my Brint post for a summary:
Michael Zack's publications:
Focus on knowledge area vs. focus on knowledge policies and practices.
open communications, support for communities, sanction knowledge from any sorce, involve all stakeholders, mandate intellectual diversity, culture 'care', encourage activists, hire and fire for knowledge attitudes
customer, problem solving, communities, intranets, technology, best practices, innovation, reuse
Process vs. practice
Personalization vs. codification
Davenport, etal. Working Knowledge, 1998
Knowledge sharing, capturing best practices & experience (discussion databases, publishing on intranets)
Focus, gathering and mining customer knowledge (integrating contacts and views)
Mapping networks of information & experts (yellowpages, knowledge audits)
Gathering product knowledge (helpdesks)
Supporting innovation & creativity (communities of practice, critical thinking)
Monitoring competitors and market shifts (business intelligence)
Embedding knowledge in products & services (knowledgebased BPR)
Capturing learning histories and supporting organizational learning)
Measuring & leverging intellectual assets (intellectual capital management)
Knowledge discovery, data & text mining, searching for valid & useful patterns in transactions and messages.
Supporting dialog and open communication to generate knowledge & speed innovation (Conversation focus)
Co-design, self-organization, harnessing intrinsic motivation (Complexity focus)
Hiring & retaining staff with a passion for knowledge sharing and a strong personal ethos (HRM focus)
KM and systems thinking, June 2000:
Michael Earl: JMIS 18 (1) 225-233
Gartner cluture, project & technology:
Knowledge Management from a Business Strategy Perspective." Karl Kalseth. FID Review, 1(1) 1999: 37-41.
Knowledge Management Strategy at BT. Sir Peter Bonfield. Managing Information, 6(6), July/August 1999: 26-29.
Knowledge Management - Making It Work, David Skyrme (1999):
What's your strategy for managing knowledge?" Morten T. Hansen, Nitin Nohria and Thomas Tierney. Harvard Business Review, 77(2), March/April 1999: 106-116.
Views of knowledge are human views
Hahn's KM framework, Dec., 2000:
Beyond KM Hackett, 2000:
CIO Collaborating for a competitive edge, June, 2000:
CIO Big challenges, big rewards, Sept, 1999:
Knowledge leadership Capshaw & Koulopoulos, May, 1999:
Zack's CMR article, Spring, 1999:
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