Collecting approaches to KM

Critical choices
Key decisions


Exploring KM strategy. Brint post:

Michael Earl's (2001) taxonomy of KM strategy lists: systems, cartographic, engineering, comercial, organizational, spatial, strategic categories. See my Brint post for a summary:
Michael Zack's publications:
Focus on knowledge area vs. focus on knowledge policies and practices.
  • Knowledge policies: open communications, support for communities, sanction knowledge from any sorce, involve all stakeholders, mandate intellectual diversity, culture 'care', encourage activists, hire and fire for knowledge attitudes
  • Knowledge areas: customer, problem solving, communities, intranets, technology, best practices, innovation, reuse
  • Process vs. practice
  • Personalization vs. codification
Davenport, etal. Working Knowledge, 1998
  • Knowledge sharing, capturing best practices & experience (discussion databases, publishing on intranets)
  • Focus, gathering and mining customer knowledge (integrating contacts and views)
  • Mapping networks of information & experts (yellowpages, knowledge audits)
  • Gathering product knowledge (helpdesks)
  • Supporting innovation & creativity (communities of practice, critical thinking)
  • Monitoring competitors and market shifts (business intelligence)
  • Embedding knowledge in products & services (knowledgebased BPR)
  • Capturing learning histories and supporting organizational learning)
  • Measuring & leverging intellectual assets (intellectual capital management)
Some others
  • Denning, 2000:
  • Knowledge discovery, data & text mining, searching for valid & useful patterns in transactions and messages.
  • Supporting dialog and open communication to generate knowledge & speed innovation (Conversation focus)
  • Co-design, self-organization, harnessing intrinsic motivation (Complexity focus)
  • Hiring & retaining staff with a passion for knowledge sharing and a strong personal ethos (HRM focus)