Solving problems

Although not strictly KM practices, problem solving is an important aspect of intelligence, sense-making, and learning. From identity of root causes to failure proofing, there are an impressive array of formal and informal tools and practices in this area that will be useful to KM.

What are the key approaches?

FMEA (failure mode analysis) -
Poka-Yoke (mistake proofing) -
RCA (root cause analysis) -

What are some tools?

Affinity diagrams :
Cause & effect diagrams :
Concept diagrams
Ishikawa diagrams

Meta-links: - Carter McNamara - Value Based Management