Solving problems


Although not strictly KM practices, problem solving is an important aspect of intelligence, sense-making, and learning. From identity of root causes to failure proofing, there are an impressive array of formal and informal tools and practices in this area that will be useful to KM.

What are the key approaches?


FMEA (failure mode analysis) - http://www.isixsigma.com/tt/fmea/
Poka-Yoke (mistake proofing) - http://csob.berry.edu/faculty/jgrout/pokayoke.shtml
RCA (root cause analysis) - http://www.reliabilityweb.com/fa/root_cause_analysis.htm

What are some tools?


Affinity diagrams : http://www.pathmaker.com/resources/tools/affinity_diagram.asp
Cause & effect diagrams : http://www.sytsma.com/tqmtools/cause.html
Concept diagrams
Ishikawa diagrams
Hexagrams?

Meta-links:


http://www.managementhelp.org/prsn_prd/prob_slv.htm - Carter McNamara
http://www.valuebasedmanagement.net/methods_root_cause_analysis.html - Value Based Management